Account Access
- Why can't I log in or activate my Wagmo account?
- When can I activate or log in to my Wagmo account?
- How do I activate my Wagmo Wellness plan account?
- How do I log into my account?
- Which email address should I use to activate or log in to Wagmo?
- How do I reset my password?
Wellness
- What are the cancellation fees for a Wagmo Wellness plan?
- When do my Wagmo Wellness Plan benefits reset?
- Are travel certificates wellness eligible under the Wagmo Wellness Plan?
- What Grooming services does my Wagmo Wellness plan cover?
- Does my pet's Cytopoint injection count as a vaccine?
- How long do Wellness claims take to be reimbursed?
Insurance
- How do I cancel my Wagmo Insurance plan?
- Can I transfer ownership of my insurance policy?
- What is my insurance coverage?
- Where can I find my policy documents?
- How are Wagmo Insurance plan premiums determined?
- I have multiple invoices for the same incident. How should I submit them?
Claim Reimbursements
- Why is my claim still pending?
- I Accidentally Submitted a Duplicate Claim
- Why is Paypal asking for my SSN?
- How long do claims take to process?
- Why are Wellness and Insurance reimbursed differently?
- How are Insurance claims reimbursed?
Employer-Sponsored Plans
- Can I add new pets mid-year?
- If I skip enrollment this year, can I sign up next year?
- Do I pay Wagmo directly, or does my employer handle it?
- I’m enrolled in a plan through my employer, but my coverage doesn’t start until a later date. Is there any way to begin coverage earlier?
- Is the payroll deduction for my Wellness plan pre or post tax?
- How to renew your Wagmo Wellness plan during open enrollment
VETalk
FAQ
- Commonly asked questions for claim submission
- How do I update my pet's information?
- Can I cancel or change a claim that's already been submitted?
- Why can't I submit a claim?
- What do I need to include on my invoice to submit a Wagmo Wellness Plan claim?
- How do I know which Wagmo plan I have?