To submit a reimbursement claim under your Wagmo Wellness Plan, you will need to upload a complete, itemized invoice from your vet, groomer, or provider. Wagmo requires the following information to be visible on the invoice:
- Your provider's name, phone number, and address
- Your pet's name as listed on the invoice
- The full list of individual services or products billed, including any discounts and taxes
- The total amount billed and proof of payment
Your invoice must be printed on letterhead or otherwise verifiable as coming from a licensed provider. If your provider uses a quick-pay app like Square, the receipt must include the itemized services, the total amount, any tip, and the authorization number at the bottom of the receipt. Handwritten invoices are accepted but subject to additional review.
If you have multiple pets, each pet's services must be clearly identified on the invoice. You will need to submit a separate wellness claim for each individual pet.
A few things that commonly cause claims to be delayed or not reimbursed: invoices that are incomplete or missing any of the required fields above, invoices from unlicensed providers, and services that are not wellness eligible under your plan tier. If you are unsure whether a service is wellness eligible, log into your account at https://wagmo.io/sign-in to review your plan benefits before submitting.
As a general tip, always ask your provider for a full itemized receipt with proof of payment at the time of your visit. It is much easier to get the right invoice upfront than to go back and request a corrected one later.