If you're activating your Wagmo Wellness plan account using your employee ID and the system isn't recognizing your information, the most common cause is a mismatch between what you entered and what your employer sent to Wagmo.
Your employee ID and last name must match your employer's benefits system exactly, including:
- Spaces (some employee IDs include spaces, e.g., "12 345")
- Hyphens (in last names like "Smith-Jones")
- Leading zeros (e.g., "00123" rather than "123")
- Suffixes (Jr., Sr., II, III)
- Apostrophes or other punctuation in last names
If you've recently changed your name (marriage, divorce, legal change), your employer's benefits system may not have updated yet. Contact your HR team to confirm what name they have on file with the benefits provider.
If you don't know your employee ID, your HR or benefits team can provide it.
If you've confirmed everything matches your employer's records and the system still isn't recognizing you, contact our support team with your name and the employer or benefits platform you enrolled through.