When you submit a Wagmo Wellness plan claim or Wagmo Insurance plan claim through your Wagmo account, you will see a confirmation screen at the end of submission and receive a confirmation email from Wagmo. These are the most reliable ways to confirm your claim was received.
You can also verify your claim was submitted by logging back into your Wagmo account and checking the Claims section. The Claims section displays claims from your current active plan year, so a Wagmo Wellness plan or Wagmo Insurance plan claim submitted under your current plan should appear there right away. If the claim appears in the list, it has been received and is queued for review.
A Wagmo Wellness plan or Wagmo Insurance plan claim submitted for a service that occurred during a previous plan year will not appear in the Claims section of your portal, even though the claim is still valid. As long as the date of service falls within an active plan period and you submitted within your plan's submission window, the claim was received. If you need confirmation that a prior-plan-year claim was received, speak to a member of our team with the approximate submission date and invoice details.
If you did not see a confirmation screen and did not receive a confirmation email, your Wagmo Wellness plan or Wagmo Insurance plan claim submission most likely did not complete. Log back into your Wagmo account, resubmit the claim from the beginning, and make sure you reach the confirmation screen before exiting.
A Wagmo Wellness plan or Wagmo Insurance plan claim may display an incorrect amount in the Claims section while it is still pending review. This is a known display behavior that resolves once the claim is fully processed and does not affect the amount you will actually be reimbursed.