You can submit a claim for your Wagmo Wellness plan or Wagmo Insurance plan from your Wagmo account or the Wagmo mobile app. Submit one claim per pet per visit. If a visit includes both Wellness-eligible items and Insurance-eligible items, our team will sort out which items apply to which plan on our end.
To submit a claim:
- Log in at wagmo.io/sign-in or open the Wagmo mobile app.
- Go to your pet's profile and select "Make a Claim," or go to "Claims" and select "Create a New Claim."
- Attach a clear, itemized invoice showing the date of service, your pet's name, the provider's name, the individual services or items billed, and proof of payment.
- Submit the claim and confirm you receive a confirmation that it went through.
- If the claim includes Wagmo Wellness plan items, confirm your reimbursement method in your account settings.
A few things to keep in mind:
Submit a separate claim for each pet, and treat each invoice as its own claim. Wagmo cannot pre-approve a claim before you submit it. Every claim is reviewed individually by a licensed claims adjuster once it's submitted.
Wagmo Wellness plan claims are typically processed within 24 business hours once we have everything we need, with reimbursement available by bank transfer, PayPal, or Venmo.
Wagmo Insurance plan claims are reviewed by our team, who may request additional medical or appointment records, before being sent to our insurance partner for final review.