Submitting a claim is easy! Just follow these steps:
- Go to wagmo.io and click "Login" in the top right corner or open our mobile app on your phone.
- Navigate to your pet's profile and select "Make a Claim.". You can also select "claims" and select the option to "create a new claim"
- Attach the itemized receipt and invoice from your pet's recent care.
- Make sure you submit your claim and get confirmation it has been submitted
- Confirm in "account" how you would like to receive your reimbursement for any Wellness items, and you’re all set!
Helpful Tips for a Smooth Submission:
- Submit a separate claim for each pet.
- Each invoice should be its own claim.
- Ensure your invoice includes all necessary information: your pet's name, date of service, business name, detailed line items, and confirmation that the bill was paid in full.
- Don’t forget to scroll down and hit “Submit” to confirm your claim was successfully submitted!
Claims Processing Information:
- All claims are processed in the order they are received.
- Wagmo is unable to pre-approve claims, as each claim is unique and needs to be reviewed by a licensed claim adjuster.
- If your claim includes both preventative care and emergency care, and you have active Wellness and Insurance plans, we’ll sort out which line items should apply to each plan on our end.
- Wellness Claims: These are typically processed within 24 business hours, provided we have all the necessary information. Reimbursement options include Bank Transfer through Plaid, PayPal, or Venmo.
- Insurance Claims: These are processed differently than our Wellness claims. After you submit your claim, our team will review it and gather any needed medical or appointment records. Once complete, your claim will be sent to our insurance partner, Boost, for their final review. Generally, Boost processes claims within 10-15 business days. Please keep a look out for communication from our Insurance partner Boost once your claim is submitted. Reimbursement options for insurance claims include check or PayPal.
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