If you've just signed up to enroll in Wagmo plans through your employer or benefit provider, or if you're considering doing so and came here for help, this article is intended to provide some insight on what to expect. We encourage you to explore other articles in our help center to find any information you might need.
How To Enroll
How you elect to participate in Wagmo offerings will vary based on your employer. Typically these elections will take place in your company's benefits administration system, but in some cases your company may provide you with a dedicated Wagmo URL (web address), or for others they may simply provide you with a discount code and then ask you to use the general Get Started button on our website to enroll. Be sure to keep an eye out for any communications from your employer or plan provider for enrollment guidance.
How to Activate Your Account
Please note that you cannot log into/activate your Wagmo account until your plan's effective date has arrived.
There are also a number of ways to activate your account depending on how you enrolled. The most common method is to click on the activation link in the Welcome Email you will receive after the effective date of your policy. This approach applies to most of our users. Please note that if your plan effective date falls on a weekend or holiday, you will receive the welcome email on the following business day. The welcome link in your email is custom to you and will help you kick off the account activation process. If for any reason you do not receive or cannot find your Welcome Email, you can instead go to this page and enter the email address associated with your work benefits and we will send you a new welcome link.
In rare cases in which you do not have a work email address, your employer may instead provide you with an employee ID and ask that you sign up on this page once your effective date has arrived. If you fall into this activation group, you will be prompted to enter your preferred email address and we'll send your welcome link there, provided that your employee ID matches what we have on file.
Troubleshooting Activation
If you are having trouble activating your account, there are a few things to check:
- Is your plan active yet? You will not be able to log in or activate your account until your effective date has arrived.
- Is the email address or employee ID that you are entering the same one that is in your benefits system?
- If entering an employee ID, is your last name spelled correctly and in the same fashion as what is listed in your benefits system? For example if you have a space in your last name, is that space also reflected in your benefits portal?
- Did you just enroll recently? In some cases, we may not yet have received your information from your employer. This depends on the cadence with which information is shared but typically can take a few business days. Once we receive your information we will send your Welcome Email on the following business day.
- Have you already activated your account? In some cases it may also be possible that you have already activated your account and you simply need to log in instead. To do so you can click 'Login' on the top right of our website.
Activation versus Login
Activation is the act of first setting up your account. This is initiated by a welcome email that is sent on the first effective date of your policy. This process involves adding your pet information (Name, breed, age, etc.) and adding a reimbursement method to your account. Activation only needs to happen one time for the life of your account. Once activated, you can log in instead. If you are having trouble activating, you may want to try to log in instead.
For our customers who purchase plans directly on our website (not through employer benefits), activation happens as a part of the checkout/signup experience.
Common Questions You May Find Helpful
- What are the differences between Wellness plans?
- What is the difference between Wellness and Insurance plans?
- What happens if I leave my employer?