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Getting Started with your Employer Sponsored Plan

Updated

Getting Started with Your Employer Sponsored Plan

What do you need help with? Scroll to the section that matches your situation:

  • I haven’t enrolled yet -- go to How to Enroll
  • I enrolled and need to activate my account -- go to How to Activate
  • I already activated but can’t log in -- go to Login Help
  • I’m getting an error during activation -- go to Troubleshooting


Activation vs. Login — What’s the Difference?

Before diving in, it helps to understand these two terms:

Activation Login

One-time setup of your account. Happens on or after your plan’s effective date.

You’ll add your pet’s details and set up your reimbursement method.

Triggered by a Welcome Email or a welcome link.

Ongoing access to your account after activation is complete.

Please log in here: https://wagmo.io/login

⚠️  Important

If you think you’ve already activated, try logging in first before going through activation again.

How to Enroll

Enrollment happens through your employer, not directly through Wagmo. How you enroll depends on your company:

  • Most employers use a benefits administration system. Look for Wagmo in your open enrollment portal.
  • Some employers provide a dedicated Wagmo URL. Check any enrollment emails from your HR team.
  • Some employers provide a discount code. Use the Get Started button on wagmo.io and apply the code at checkout.

Not sure which applies to you? Check with your HR or benefits team for enrollment instructions.

How to Activate Your Account

You cannot activate your account until your plan’s effective date has arrived. Once it has, follow the steps for your activation type:

Option 1: Welcome Email (most common)

  1. On your effective date, you’ll receive a Welcome Email from Wagmo with a personalized activation link.
  2. Click the link and follow the prompts to add your pet and set up reimbursement.
  3. If your effective date falls on a weekend or public holiday, the email will arrive the next business day.

Didn’t receive your Welcome Email?

  1. Check your spam or junk folder.
  2. If we have your email address on file, you can also visit https://wagmo.io/benefits/enroll?flow=email-address to have a welcome link emailed to you.
  3. If that does not work, try Option 2 (Employee ID) below.

⚠️  Important

If you requested a new welcome link but still aren’t receiving it, check your spam folder or contact support.

Option 2: Employee ID (no work email)

  • If your employer has set you up without a work email, go to https://wagmo.io/benefits/enroll?flow=employee-id to activate your account.
  • Enter your Employee ID and last name exactly as they appear in your benefits system -- including any spaces or hyphens.
  • We’ll send a welcome link to your preferred email address, provided your Employee ID matches our records.
  • If you do not know your Employee ID or are unsure how your information is listed, please contact your benefits or HR team. They will be able to provide the details you need.

Troubleshooting Activation

My activation link doesn’t work

If you are receiving an error when clicking your activation link, you may have already set up your account. Try logging in at wagmo.io using the Login button at the top right.

If logging in doesn’t work either, contact us at support@wagmo.io and we’ll look into it.

I never received my Welcome Email

  • Check your spam or junk folder.
  • Make sure you’re checking the email address associated with your work benefits -- not a personal address.
  • If you enrolled recently, please allow up to 2 weeks for your employer to share your information with us. Your Welcome Email will be sent the next business day after we receive it.
  • Still nothing? Contact support@wagmo.io and we’ll send you a new welcome link.

⚠️  Important

If you requested a new welcome link but still aren’t receiving it, check your spam folder or contact support.

My Employee ID or last name isn’t being recognized

  • Double-check that your last name is spelled exactly as it appears in your employer’s benefits system -including spaces, hyphens, or suffixes.
  • If you’ve recently changed your name, your benefits system may not have updated yet. Contact your HR team to confirm what name they have on file.

Email confirmation isn’t arriving

  • Check spam and junk folders.
  • Make sure you’re using the correct email address.
  • Some email providers delay delivery by a few minutes. Wait 5 minutes and try again.
  • If you still haven’t received it after 10 minutes, contact support.

Login Help

If you’ve already activated your account and are having trouble logging in:

  • Go to wagmo.io and click Login at the top right.
  • Use the email address linked to your work benefits (this is usually what it is under).
  • If you’ve forgotten your password, click Forgot Password on the login screen.

Still can’t log in?

This may be caused by an account status issue that requires manual review. Contact our support team with your name and the email address on your benefits account and we’ll sort it out.

Still Need Help?

If none of the above resolved your issue, contact our support team and include:

  • Your first and last name
  • Your work email address
  • The name of your employer or benefits platform

This will help us locate your account and resolve your issue as quickly as possible.

 

Common Questions You May Find Helpful

 

 

 

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